Effective Date: May 12, 2026 · Last Updated: May 12, 2026
WholeTrove is committed to making wholetrove.com usable by as many people as possible — including those who rely on assistive technologies. This statement explains our standards, where we are today, and how to reach us if something isn’t working for you.
Our standard
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA. This is the standard referenced by the Americans with Disabilities Act (ADA), Section 508 in the United States, and the European Accessibility Act (EAA).
What we’ve built in
- Keyboard navigation — every interactive element (links, buttons, dropdowns, forms, cart, checkout) is reachable and operable using only the keyboard.
- Screen-reader support — semantic HTML, proper heading order, labelled form fields, and ARIA attributes where native semantics fall short.
- Visible focus — every focusable element has a clear visual focus indicator.
- Color contrast — text and UI controls meet or exceed the AA contrast ratios (4.5:1 for body text, 3:1 for large text and UI components).
- Reduced motion — animations respect the user’s
prefers-reduced-motionsetting. - Resizable text — text scales up to 200% without loss of content or function.
- Image alternatives — product images and decorative graphics include appropriate
altattributes. - Forms with helpful errors — checkout and account forms provide clear, inline error messages that screen readers announce.
Known limitations
We test continuously, but no site is perfect. Areas we’re actively working on:
- Some legacy product descriptions imported from suppliers may not yet have ideal heading structure. We re-edit these as we re-merchandise.
- A handful of third-party widgets (chat, analytics overlays) may not meet our internal standards. Where possible we substitute or hide them for users on assistive tech.
- Auto-translated content into non-English locales is reviewed by humans on a rolling basis — translated phrases may occasionally lag the English source.
Tell us when something isn’t working
If you encounter a barrier on WholeTrove, please tell us — we treat accessibility reports as priority bugs.
- Email: [email protected]
- Subject line: “Accessibility report” (helps us route it fast)
- Include if you can: the page URL, the device / browser / assistive tech you’re using, and a short description of what didn’t work
We aim to acknowledge accessibility reports within two business days and provide a remediation plan or workaround within ten business days.
Alternative ways to shop
If you’d rather not use the website directly, we can help you place an order by email. Send us the product URL(s) and your shipping address at [email protected] and we’ll generate a secure checkout link.
Third-party content
Some content on WholeTrove (embedded videos, supplier imagery, social media widgets) is provided by third parties. While we ask partners to meet WCAG 2.2 AA, we cannot guarantee accessibility of content we do not control. If a specific piece of third-party content blocks you, email [email protected] and we’ll either replace it or describe it for you.
Updates
We review this statement at least annually and after any major site change. The “Last Updated” date at the top reflects the most recent review.
Formal complaints
If we haven’t resolved a barrier to your satisfaction, you have the right to escalate. In the United States, the U.S. Department of Justice ADA Information Line accepts complaints. In the European Union, your local national enforcement body for the European Accessibility Act handles complaints.