Effective Date: June 30, 2026 · Last Updated: June 30, 2026
Thanks for shopping with WholeTrove. Our goal is for you to love everything you order. If something isn’t right, you can return it for a refund, store credit, or replacement within 60 days of delivery.
Return window
Returns must be postmarked within 60 days of the delivery date. Items must be in new or lightly used, resalable condition, in their original packaging with all tags and seals intact where applicable. Items that show heavy wear, damage, stains, odors, or alterations may not be accepted.
Return shipping is the customer’s responsibility for change-of-mind returns. For items that arrive defective, damaged, or incorrect, we cover return shipping and send you a prepaid label.
Automatic refunds
WholeTrove processes automatic refunds in these cases:
- Package confirmed lost in transit
- Items damaged in transit or arrived defective
- Items that fail our Authenticity Guarantee
- No delivery within 30 days of order placement on standard shipping
How to start a return
Contact us first so we can register your return and send instructions (including a prepaid label for defective, damaged, or incorrect items):
- Email: [email protected]
- Phone: +1 (448) 447-5353
- Hours: Monday to Friday, 09:00 to 17:00 EST
Include your order number, the items you’re returning, and a short reason. We’ll reply within one business day with instructions. Returns are made by mail.
Refund timing
Once we receive and inspect your return, we’ll send a confirmation email. Refunds post to your original payment method within 10 business days. Bank processing times vary. See our Payment Policy for full details.
Restocking fees
We do not charge restocking fees on eligible returns.
Non-returnable items
- Items marked “final sale” on the product page
- Gift cards
- Opened consumables (food, beauty, personal-care items) for hygiene reasons
- Items damaged through misuse after delivery
- Items returned more than 60 days after delivery
Exchanges
We accept exchanges within 60 days. For a different color, variant, or replacement of the same item, contact us at [email protected]. In most cases we’ll ship the new item as soon as the return is in transit, so you don’t wait twice.
Order cancellations
You can cancel an order any time before it ships for a full refund. Once it ships, the return process above applies.
Contact us
- Email: [email protected]
- Customer support: [email protected]
- Phone: +1 (448) 447-5353
- Hours: Monday to Friday, 9:00 to 17:00 EST
- Mailing address: WholeTrove, 138-112 7th Ave E, Havana, FL 32333, USA