Effective Date: June 30, 2026 · Last Updated: July 3, 2026
We want you to shop with confidence. Every item is sold exactly as described on its product page, and if anything arrives that is not as described, we make it right.
Our promise
- Items arrive new and unused unless the product page clearly says otherwise (for example “open box” or “refurbished”).
- Listings are honest. Titles, photos, and descriptions reflect the actual item. If a product is a generic or unbranded version of a popular style, the product page says so.
- Manufacturer warranty coverage varies by brand and product. Any manufacturer warranty shown on a product page is based on the supplied product documentation and is separate from WholeTrove’s return policy. WholeTrove does not claim authorized-dealer status unless the product page explicitly says so.
- Every order is covered by our 60-day money-back return.
If something is not right
If you receive an item that is damaged, defective, or materially different from its product page, we will make it right:
- Email [email protected] within 60 days of delivery with your order number and clear photos.
- We reply within one business day.
- You get a full refund, a replacement, or store credit, your choice. For items that arrive damaged, defective, or incorrect, we cover return shipping.
Reporting a concern
If you believe a listing is mis-described, please tell us at [email protected]. We review reports promptly and remove or correct any listing that does not meet our standard.
Contact us
- Email: [email protected]
- Phone: +1 (448) 447-5353
- Hours: Monday to Friday, 9:00 to 17:00 EST
- Mailing address: WholeTrove, 138-112 7th Ave E, Havana, FL 32333, USA