Effective Date: June 30, 2026 · Last Updated: July 3, 2026
About WholeTrove
Is WholeTrove legit?
WholeTrove is an independent online retailer and merchant of record. We source products from distributors and retail supply partners, process card payments securely through Stripe, and remain responsible for customer support, shipping coordination, returns, and refunds. We are not affiliated with product manufacturers or other retailers unless explicitly stated. Every eligible order is covered by our 60-day return policy and Authenticity Guarantee.
What does WholeTrove sell?
A curated rotation of trending home, outdoor, and lifestyle products, hand-picked from what people are searching for and talking about. Every item earns its slot. If we would not buy it ourselves, it does not make the cut.
How do you decide what to list?
A mix of search trend data and what our team actually wants to buy. We move quickly: new items every week, older listings retired when they stop moving.
Where do you ship?
We ship to addresses across the US and internationally. Each product page shows the expected delivery window for your address.
Orders and payments
What payment methods do you accept?
Major credit and debit cards, eligible digital wallets shown dynamically by Stripe, and buy now, pay later options such as Afterpay where available. Wallet and financing eligibility varies by device, browser, location, currency, and cart; the methods shown in the live checkout are the methods available for that order. Full list on our Payment Policy page.
Can I change or cancel my order?
Yes, anytime before the order ships. Email [email protected] with your order number and we will handle it. Once it ships, the standard return process applies.
Will I be charged sales tax?
Sales tax is calculated from your shipping address and shown at checkout before you pay. International orders may incur duties on delivery. See our Shipping Policy for details.
Is my payment secure?
Yes. Stripe handles all card processing. It is PCI-DSS Level 1 certified, uses 3-D Secure where required, and we never store your card number. Details on our Payment Policy page.
Shipping
How long does shipping take?
Most orders dispatch within 1 to 3 business days and arrive in 5 to 9 business days total. International orders typically take 7 to 18 business days. Full details on our Shipping Policy page.
Is shipping free?
Yes, on orders of $50 or more. Below that, standard shipping is a flat $4.99.
How do I track my order?
You will get a tracking link by email as soon as your order ships. You can also look it up at Track your order using your order number.
Returns and replacements
What is your return policy?
60 days from delivery. Items must be in new or lightly used, resalable condition with tags and seals intact where applicable. Some categories (opened consumables, gift cards, final-sale items) are not eligible. Return shipping for change-of-mind returns is the customer’s responsibility. Full details on our Refund and Returns page.
What if I receive a damaged or defective item?
Email [email protected] within 60 days with photos and your order number. We cover return shipping on damaged, defective, or incorrect items and send a full refund or replacement, your choice.
What about authenticity?
Every item is sold as described, and if anything arrives that is not as described we make it right. See our Authenticity Guarantee for the full standard.
Account and privacy
Do I need an account to order?
No, guest checkout is fine. An account just makes reordering, tracking, and returns faster.
How do you handle my personal data?
We collect only what we need to fulfill orders and improve the shop. Full details on our Privacy Policy page. To opt out of targeted advertising, see Your Privacy Choices.
Still need help?
Email [email protected]. We read every message and reply within one business day.
Contact us
- Email: [email protected]
- Phone: +1 (448) 447-5353
- Hours: Monday to Friday, 9:00 to 17:00 EST
- Mailing address: WholeTrove, 138-112 7th Ave E, Havana, FL 32333, USA